Emotional Intelligence

Salovey and Mayer’s (1990) 10 Original Facets of Emotional Intelligence

Emotion is a relatively difficult concept to clearly delineate but it is generally accepted that it is an organised mental response that includes physiological, experiential and cognitive aspects.  Emotions are largely, but not exclusively, related to interpersonal relationships and specific emotions are relatively resistant to cultural and individual differences, although these can affect the way in which emotions are expressed or perceived.

Personal intelligence is defined as the feelings and emotions of oneself and the ability to understand and interpret these feelings in order to guide behaviour.  This can be expanded into emotional intelligence by including the application of this knowledge to other people and also to regulate actions based on it.… Read the rest

Abey Francis

Emotional Quotient (EQ) Vs. Intelligence Quotient (IQ) – Which One Is More Important?

Intelligence is a term that is difficult to define, and it can mean many different things to different people. Intelligence is often defined as the general mental ability to learn and apply knowledge to manipulate your environment, as well as the ability to reason and have abstract thought. In education, Intelligence is defined as the ability to learn or understand or to deal with new or challenging situations. In psychology, it is the ability to apply knowledge to manipulate one’s environment or to think abstractly as measured by objective criteria; for example IQ test. It is thought from deriving a combination of inherited characteristics and environmental such as developmental and social factors.… Read the rest

Abey Francis

Emotional Intelligence and Leadership Challenges

Emotional intelligence skills provide developing leaders with an increased understanding of the impacts of emotions within a team or organization. Caruso and Salovey (2004) demonstrated the advantages EI has with respect to six common challenges in leadership: (a) building effective teams, (b) planning and deciding effectively, (c) motivating people, (d) communicating a vision, (e) promoting change, and (f) creating effective interpersonal relationships.

Throughout Caruso and Salovey’s descriptions of the six challenges, they cited a connection with Kouzes and Posner’s Effective Leadership Practices Model.

1. Building effective teams

The first challenge was building an effective team. Caruso and Salovey discussed the need for clarifying personal values before attempting to formulate team values.… Read the rest

Abey Francis

Three Models of Emotional Intelligence

The emotional intelligence field is a very new area of study in psychological research. The definition therefore is varied and is constantly changing. It was only in 1990 that Salovey and Mayer came up with the first published attempt in trying to define the term. They defined emotional intelligence as the ability to monitors one’s own and other feelings and emotions, to discriminate among them and to use this information to guide ones thinking and actions.

Emotional intelligence to a larger extent involves “emotional empathy” which is the ability to concentrate on one’s emotions and recognize mood both of themselves and others.… Read the rest

Abey Francis

Emotional Intelligence is more Important than Cognitive Intelligence

In real workplaces, people have to learn how to work in a group but the first thing that the individual should learn is how to control their emotions. Emotion is an influential factor in teamwork, cooperation and in the process of helping people. As workers perform their work within a good cooperation, they can build up the reputation of a corporate beside the ethical behavior of themselves. Normally individuals contribute necessary energy for organizational emotional intelligence. Sometimes, there will be a conflict among team member and this may slow down the process of work. If all individuals in the group can each control their emotion, this situation will not happen.… Read the rest

Abey Francis

Emotional Intelligence in the Workplace

At the work place the ability to exercise clear and sound judgement in situations that the jobs role presents solely depends on the emotional intelligence employees possess. It encompasses the ability to manage their own impulses, cope with change, effectively communicate with others, and solve problems and being able to make use of humor to defuse a tense situation. Such employees have the ability to empathize with others, are optimistic in the face of down turns and are effective in resolving customer complaints. Therefore emotional intelligence plays a vital role in separating top performers from weak ones at the work place.… Read the rest

Abey Francis