Over the years, banks have undergone tremendous growth in many aspects of their operations, starting with the type of customers they deal with to the manner in which information is received, recorded, transformed, and finally used. Ultimately, banks have unraveled the whole mystery of discrimination as to what customers to offer services to or not by categorizing their clients in terms of their income structure. This classifying of customers is meant to assist in the decision making process as to what customer receives what treatment, but it is also meant to assist the banks in understanding the type of customers to offer better services to. Therefore, regulated by their policy of information non-disclosure, banks would obtain very crucial information about various customers (their age, sex, race, employment status, as well as income level) with a notion that they are adhering to the Know Your Customer policy. This information is supposed to be private and confidential. However, on close examination, one would realize that banks need such information to make decisions aimed at enabling them to remain in the global market while at the same time, maintaining their traditional banking principles.
Consequently, the objective of this article is to analyze the various unethical practices the employees of the bank practice, and their relevance to the community at large. Moreover, the unethical practices will be addressed in a manner that relates to ethical dilemma and decisions regarding management. Banks operate in an economy that is very volatile, and they need to ensure that various practices are done in the traditional banking manner, provision of financial services in a legal manner.… Read the rest