Modern Management Concepts

Managing Planned Organizational Change Process

A planned change is a change planned by the organization; it does not happen by itself. It is affected by the organization with the purpose of achieving something that might otherwise by unattainable or attainable with great difficulty. Through planned change, an organization can achieve its goals rapidly. The basic reasons for planned change are:

  • To improve the means for satisfying economic needs of members
  • To increase profitability
  • To promote human work for human beings
  • To contribute to individual satisfaction and social well being

The planned organizational  change process may comprise, basically the three following steps:

  1. Planning for change
  2. Assessing change forces
  3. Implementing the change
1.… Read the rest
Abey Francis

Case Study of Global Knowledge: Technology as an Effective Ingredient of Customer Relationship Management (CRM)

Case Summary:

Global Knowledge, a worldwide leader in IT education and enterprise training solutions, needed a solid and scalable platform for delivering its virtual classroom e-Learning training programs.   The company currently offers over 700 courses in 21 countries and in 13 languages every day for such leading companies as Cisco, Microsoft, Nortel, Oracle, Legato, Enterasys and Compaq in addition to a broad array of industry curriculum and certifications.   Over the last 2 years, Global Knowledge has begun offering a broad menu of these classes as instructor-led, virtual e-Learning courses but needed a technology platform to effectively address their customers’ virtual training needs around the world.… Read the rest

Abey Francis

The Technology Push for Knowledge Management

The concept of knowledge itself is not new, because the need and importance of knowledge has been the basis for the development of various cultures, philosophies and religions. What has really made it possible for people and even organizatins today to even contemplate harnessing knowledge energies for better management has been the rapid evolution in technology that we have seen over the last decades.

The role of technology, particularly information technology in defining and revitalizing corporate strategy has evolved over the last forty years or so. In the 1960s and 70s, computers were confined to glass cabins and sometimes as departmental number crunches.… Read the rest

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Knowledge Management (KM)

Knowledge Management is the process through which organizations generate value from their intellectual and knowledge-based assets. Most often, generating value from such assets involves sharing them among employees, departments and even with other companies in an effort to devise best practices. The term is used loosely to refer to a broad collection of organizational practices and approaches related to generating, capturing and disseminating know-how and other content relevant to the organization’s business.

Knowledge management can be explained as an effort by organizations to manage some or all of the knowledge within them as a resource, much as they manage real estate, inventory, and human resources.… Read the rest

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Knowledge – Definition and Types

Knowledge is a very slippery concept with many different variations and definitions, each of which is valid in its own right. The nature of knowledge and what it means to know something are epistemological questions that have perplexed philosophers for centuries and no resolution looms on the horizon.

According to Webster’s Dictionary, knowledge is “the fact or condition of knowing something with familiarity gained through experience or association”. In practice, though, there are many possible, equally plausible definitions of knowledge. A frequently used definition of knowledge is “the ideas or understandings which an entity possesses that are used to take effective action to achieve the entity’s goal(s).… Read the rest

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Approaches to Knowledge Management Practice

There are two fundamental approaches to knowledge management practice, tacit and explicit approaches.  The approach of tacit knowledge accents understanding the individuals king of knowledge in an organisation make the people to transfer knowledge within the organisation, the people managing the key as knowledge carriers and creators. The approach of explicit knowledge explains marches for express knowledge applied by one person, the pattern of organisation approaches for invention of new knowledge, and including information systems (development of systems) to distribute and express knowledge within the organisation. The comparative merits and demerits of both tacit and explicit approaches to knowledge Management are explained here.… Read the rest

Abey Francis
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