Fitzgerald and Moon’s Building Block Model

Fitzgerald and Moon’s Building Block Model  suggests  the solution of performance measurement problems in service industries. But it can be applied to other manufacturing and retail businesses to evaluate business performance. Fitzgerald and Moon has provided  a framework for performance management in service organization using three criteria, called as  building blocks, they include, standards of performance (against these dimensions are measured to review performance), rewards for performance (rewards are necessary for achieving standards of performance) and  dimensions of performance (these are measures of performance). 1. Standards:  You can think of standards as rules that employees of a company must follow in order to achieve the long term objective of the organization. For the standards to be motivating enough, it must have three important ingredients. These ingredients are; Equity: Performance measures should be equally challenging for all parts of business. Relaxation given to one part of the business leads to perception Continue reading

The Importance of Non-Verbal Communication

Non-verbal communication refers to all those messages excluding spoken words. Those messages are body language such as gesture, facial expressions, eye contact and body posture. For instance, smile on our friends face on seeing us, before they utter even a greeting word, when we go to meet them after long time indicates that he or she is happy to see us. Touch is another cue of non-verbal communications. It helps in indicating a person’s feelings or expressions, closeness, and illustrates characteristics of that person. A firm and stiff handshake or warm and lovely hug signify obviously different than a loose one. Never the less, the sound, pitch, tone and volume of our voice while we are communicating can also be referred as forms of non-verbal communication. Voice use intonation, tone and vocally produced sounds. We use the pitch of voice to differentiate whether the sentence is a command, or advice Continue reading

The Role of Leadership in Organizations

Leadership is a process in which a  leader attempts to influence his or her followers to establish and accomplish a goal or  goals. In order to accomplish the goal, the leader exercises his or her power to  influence people. That power is exercised in earlier stages by motivating followers to  get the job done and in later stages by rewarding or punishing those who do or do not  perform to the level of expectation. Leadership is a continuous process, with the  accomplishment of one goal becoming the beginning of a new goal. The proper  reward by the leader is of utmost importance in order to continually motivate  followers in the process. There are basically three models on Leadership: Trait, Attitude and  Situational. In the trait theory certain inherent characteristics of the individuals were  given importance. Other who did not possess such characteristics was considered as  ineffective. This theory was questioned Continue reading

Factors Determining Financial Structure of a Company

Capital structure refers to the mixture of long term funds represented by equity share capital, preference share capital and long term debts. As a matter of fact, capital structure planning is one of the major tasks which involve determination of the right proportion of different securities. Each Corporate security has its own merits and demerits. Too much inclusion of any one kind of security in the capital structure of a company may prove unprofitable or subsequently risky. Therefore, a prudent financial decision should be taken after considering all the factors in view. Capital structure should always be made in the interest of equity shareholders because they are the ultimate owners of the company. However, the interest of other groups, including employees, customers, creditors, society and government should also be duly considered. In this way, efforts should be made to have capital structure most advantageous. Within the constraints, maximum use should Continue reading

Inter bank deals in forex trading

Primary dealers quote two-way prices and are willing to deal either side, i.e. they buy and sell the base currency up to conventional amounts at those prices. However, in interbank markets this is a matter of mutual accommodation. A dealer will be shown a two-way quote only if he / she extends the privilege to fellow dealers when they call for a quote. Communications between dealers tend to be very terse. A typical spot transaction would be dealt as follows: BANK A : “ Bank A calling. Your price on mark — dollar please.” BANK B : “ Forty forty eight.” BANK A : “ Ten dollars mine at forty eight.” Bank A dealer identifies and asks himself for B’s DEM/USD. Bank A is dealing at 1.4540/1.4548. The first of these, 1.4540, is bank B’s price for buying USD against DEM or its bid for USD; it will pay DEM Continue reading

Concept of Industry Shakeout

Industry Shakeout marks a discontinuity or turning point, as the industry goes through a major upheaval. Some of the greatest risks which companies face are during times when the industry is witnessing a shake-out. An industry shakeout occurs when the rate of industry growth slows down as demand approaches saturation levels. A saturated market is one where there are few first-time buyers left. Most of the demand is limited to replacement demand. As an industry enters the shakeout stage, rivalry between companies becomes intense, with excess productive capacity and severe price discounting. Many firms exit the industry at this point. Industry shakeout provides an opportunity for those firms that are dedicated to success in this particular industry to consolidate their power, often by acquiring the assets of firms exiting the industry. At the growth stage of industry life cycle, a company should try to grow in pace with the growth Continue reading