Service Process

Service process  refers to how a service is provided or delivered to a customer. Delivery system is a creative process. Service process  begins with a service concept and strategy to provide a service. In order to achieve these objectives various alternatives must be analyzed and identified before a decision is made. Designing a service process involves issues   such as location facility, design and layout for effective design   layout and workflow, procedure and job definitions for service quality, equipment selection and adequate service capacity According to Clovelock there are some operational issues which have to be considered while designing the service process. In order to achieve economics of scale and perform consistently the operation people would prefer to cater to individuals so that the customer feels as being treated specially. The decisions on design and facility layout should satisfy the objectives on both. Operational people are interested to improve Continue reading

Major Types of Computer Systems

A computer is a programmable machine. It accepts information in the form of digitized data and manipulates it for some result based on a program or sequence of instructions on how the data is to be processed. It consists of at least one processing element, typically a central processing unit (CPU) and some form of memory. The processing element carries out arithmetic and logic operations, and a sequencing and control unit that can change the order of operations based on stored information. Computers are also categorized on the basis of physical structures and the purpose of their use. Based on Capacity, speed and reliability they can be divided following categories of computers: 1. Microcomputer Systems Microcomputers are the most important category of computer systems for end users. Though usually called a personal computer, or PC, a microcomputer is much more than a small computer for use by an individual. The Continue reading

Exploring the Management Styles of Effective Leaders

Effective management in a workplace requires a set of skills well outside what you would naturally develop as an individual employee at an organization. Beyond the hiring of employees and ensuring work is completed on time, a manager’s role is to motivate their team and keep them invested in the team and the company’s success. Studying business or an online MBA in management can help you determine the management style you are best suited to. A management style is the means by which a manager works to achieve the goals of a project, team, or company. This may include how they plan, organize, make decisions or delegate, as well as how they choose to interact with their team. Understanding and implementing a style that works for both yourself and your employees is the key to developing respectful relationships. There are three broad categories of management styles; autocratic, democratic, and laissez-faire. Continue reading

Interpretation of Research Data

Interpretation of research data means drawing inference from the collected facts and computed statistics or test statistics. The task of interpretation has two major aspects; The effort to establish continuity in research through linking the results of given study with those of others, and The establishment of some explanatory concepts. In one sense, interpretation is concerned with relationship within the collected data, partially overlapping analysis. Interpretation also extends beyond the data of the study to include the results of other research, theory and  hypotheses. Thus, interpretation is the devise through which the factors that seem to explain what has been observed by researchers in the course of the study can be better understood and it also provides a theoretical conception which can serve as a guide for further research. Process of Interpretation of Research Data The interpretation of research data  is not an easy job, rather it requires a great Continue reading

Most Important Strategic Options in Business

Based on a careful analysis of the external and internal business environment and the company’s profile, various strategic options are available for a business.  An analysis of the  external environment of business might involve the use of industry analysis, PEST or an equivalent, and  also Porter’s five force analysis, which would help to identify the opportunities and threats that may  exist for the business.  For the internal analysis a company would carry out a resource audit, examining physical,  human, and financial resources together with intangibles such as brands, patents, etc and  would then look at its value chain as a means of assessing the efficiency and effectiveness  of all aspects of its operation.  Any element of the value chain is capable of adding or  destroying value. The aim of the internal analysis is to identify the company’s strengths and  weaknesses and as a result the company should be able to Continue reading

Role of the Change Agent In Organizational Development and Change

Change agents are the persons who initiate change and manage change in the organizations. They are specialized   in theory and practice of managing changes. The change agent may be a member of organization or an outsider such as a consultant. An internal agent very well knows the organization and have ability, knowledge and experience of directing people for changes. But, internal agent is removed from regular duties to concentrate on the transition. However, external agents view the organization from the system point of view and is much affected by the organization norms. Top managers also prefer hiring specialized consultant change agents as they can offer more objective prospective than insiders. External experts are, however, not well aware of the desires and attributes of the employees, therefore, the changes suggested by them are generally resisted by the employees. Change agents have five set of powers as support of managers is Continue reading