According to various authors, quality improvement and management has become a subject of great importance in organisations. Quality Management focuses on the overall process of a system rather than just concentrating on results, it is the determination and implementation of the quality policy with regard to the organisation. Many organisations throughout the world have started to realize the potential it holds for them and have therefore adopted new philosophies focused on quality management rather than just being focused on the end results. Some organisations already implementing the ISO 9001 Quality Management System are wondering is it worth maintaining and what significance does it hold for the company?… Read the rest
Research Help
Tips for Effective Research Interviews
There are three major processes or techniques of interviewing in which the research worker should develop proficiencies: (1) creating a friendly atmosphere, (2) asking appropriate questions, and (3) obtaining right, responses. However, some of the basic rules of research interviewing are follows:
In establishing friendly relations, spend some time at it to develop a cordial setting for the interview. Engage in pleasant conversation through which questions can arise naturally. Try to establish a relationship of mutual confidence and frankness by stating the purpose of the interview clearly and simply with sincerity and reasonableness, linking the topic of the inquiry to interest of the person.… Read the rest
In-Depth Interviewing Techniques
In-depth interview is an intensive and searching interview aiming at studying the respondent’s opinion, emotions or convictions on the basis of an interview guide. Conducting an in-depth interview requires much more training on inter-personal skills than structured interview. This deliberately aims to elicit unconscious as well as extremely personal feelings and emotions.
In-depth interview is generally a lengthy procedure designed to encourage free expression of affectively charged information. It requires probing. The interviewer should totally avoid advising or showing disagreement. Of course, he should use encouraging expressions like “uh-huh” or “I see” to motivate the respondent to continue narration. Some times the interviewer has to face the problem of affections, i.e.… Read the rest