Factors Affecting Organizational Performance

In this uncertain economic and social climate there are many factors that affect the organizational performance. The most essential factors affecting organizational performance are Leadership, Motivation, Organisational Culture and Knowledge Management. 1. Leadership Leadership is the prime factor affecting the success or failure of organisations. It is the process in which one individual exerts influence over others. Leadership is a process that enables a person to influence others to achieve a goal and directs an organisation to become rational and consistent. In organisations where there is faith in the leaders, employees will look towards the leaders for almost everything. During drastic change in times, employees will perceive leadership as supportive, concerned and committed to their welfare, while at the same time recognizing that tough decisions need to be made. True leadership states that leadership skills can be mastered by people who wish to become leaders. The two very important components Continue reading

Organizational Politics – Political Behavior in Organizations

Power and politics are inextricably interwoven with the fabric of an organization’s life. In any organization, at any given moment, a number of people are seeking to gain and use power to achieve their own ends. This pursuit of power is political behavior. Organizational politics refers to the activities carried out by people to acquire, enhance and use power and other resources to obtain their preferred outcomes in a situation where there is uncertainly or disagreement. One great organizational scholar, Tushman defined politics, ‘as the structure and process of the use of authority and power to affect definition of goals, directions and the other major parameters of the organization. Decisions are not made in rational or formal way but rather through compromise accommodation and bargaining.’ Techniques  of  Organizational Politics The most commonly used techniques of political behavior in organizations are: One technique of political behavior is to control the dissemination Continue reading

Ansoff Matrix Analysis of Volvo

AB Volvo  is the mother company of the Volvo Group of companies with its head office in Gothenburg, Sweden. The company was formed in 1924, with the first Volvo truck rolling off the production line in Sweden in 1928. The Volvo Group is one of the worlds leading suppliers of transport solutions for commercial use, also providing complete solutions for finance and servicing. The mission statement of the company is ‘By creating value for our customers we create value for our shareholders. We use our expertise to create transport-related hard and soft products of the superior quality, safety and environmental care for demanding customers in selected segments. We work with energy, passion and respect for the individual’. Volvo as a group is tremendously proud of the core corporate values of, Safety, Quality and Environment and has retained and lived by these values from the start of the organisation. These three Continue reading

Different Types of Product Testing

After the product development, generally firms conduct a product testing that one could testify the accuracy of the information on the basis of which various stages were completed.   These commercial experiments are necessary to verify earlier business judgements.   Thus, the objective of this stage is basically to assess whether the product meets the technical and commercial objectives at various levels in order to ascertain the product acceptability.   There are three types of tests usually conducted : Concept Testing, Product Testing, and Test Marketing 1. Concept Testing This is concerned with measuring customer reactions to the idea or concept of a product.   In fact, it is a kind of research in which the product idea is screened before any money, time or labor are committed to making the prototype products. The idea of a product with as many details as possible is made known to the customers Continue reading

Determinants of Working Capital

There are no set rules or formulate to determine the working capital requirements of a firm. The corporate management has to consider the various factors in making decisions regarding working capital balances. An appraisal of these would provide guidance to management in estimating prospective needs. These are called as determinants of working capital. The firm must estimate its working capital very accurately because excessive working capital results in unnecessary accumulation of inventory and wastage of capital whereas shortage of working capital affects the smooth flow of operating cycle and business fails to meet its commitment. In this section let us examine the various  determinants of working capital. Nature of Business is one of the factors. Usually in trading businesses the working capital needs are higher as most of their investment is found concentrated in stock. On the other hand, manufacturing/processing business need a relatively lower compared to that of trading Continue reading

IT Tools and Technologies for Managers

1. Customer-Focused e-Business A key strategy by managers for becoming a successful e-business is to maximize customer value.   This strategic focus on customer value recognizes that quality rather than price becomes the primary determinant in a customer’s perception of value.   A Customer-Focused e-business, then, is one that uses Internet technologies to keep customer loyal by anticipating their future needs, responding to concerns, and providing top quality customer service. Such technologies like intranets, the Internet, and extranet websites create new channels for interactive communications within a company, with customers, and with suppliers, business partners, and others in the external business environment. Thereby, encouraging cross-functional collaboration with customers in product development, marketing, delivery, service and technical support. A successful Customer-Focused e-business attempts to ‘own’ the customer’s total business experience through such approaches as: Letting the customer place orders directly, and through distribution partners Building a customer database that captures customers’ Continue reading