Online Reputation Management (ORM) – Meaning, Definition and Strategies
The growth of the internet over the past two decades has come as a welcome development for businesses, both big and small. The internet has provided a whole new, vast and efficient advertising space. However, bad publicity surrounding the brand can also spread faster than ever, tarnishing the image of the brand. The reputation that a brand projects towards its customers, business partners and stockholders can have dramatic effects, not only on the company’s revenue but on its very existence. Many brand owners and managers are still ignorant of the concept of Online Reputation Management (ORM) for businesses. Online reputation refers to a company’s image online. The online environment poses a great risk to businesses and their brands. The online image of a company can be the creation of third parties. Both the company and third parties influence online reputation. It is the responsibility of the company to control its Continue reading