Business Communication

As the term suggests, business communication includes all communication that occurs in a business context. A knowledge of business communication presupposes an understanding of both business and communication.

Vehicles for Upward and Downward Communication in Business

The following checklists of suggested vehicles for upward and downward communication can help to gauge an organization in performing well with respect to internal communication.

  1. General manager’s routine staff meeting with supervisors: In addition to production issues, these staff meetings should also include topics of interest to employees with respect to business developments, company affairs, and any other topics that and any other topics that should be communicated by supervisors to rank and file.
  2. General Manager’s routine meeting with non-supervisory employees: In addition to production issues, these meetings should emphasize issues that involve pay and benefits, problems, complaints, rumors, and questions.
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Downward Communication in Business

Downward Communication

Downward communication in business usually dealt with job instructions, rationale, information and feedback. Downward communication is a supervisory communication, which is initiated by the upper management. It flows downward through lithe hierarchy of command. The effective downward communication is crucial to the success of the organization. The management or the supervisory staff has to communicate with the subordinates in order to organize, coordinate and direct the operational aspects of the organization. It is a very suitable channel to the organization in which the ‘chain of command’ is arranged in the ranks that are distinctly one below the other.

Media of Downward Communication

Oral media dominates the downward flow of communication.… Read the rest

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Upward Communication in Business

Communication is a process where a message sender intentionally stimulates a desired message in the mind of a receiver. Sometime the speaker’s purpose is to inform, to entertain, and to persuade or is a combination of all three. Understanding from the outset that the intent is to persuade, the communicator will entertain and inform while influencing the receiver to select a specific course of action. Traditional administrators always understood the importance of communication skills. To be successful, they sent messages that clearly outlined what they wanted and how it should be done. They practiced their communication skills daily by sending messages upward, downward and horizontally in the organization.… Read the rest

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Consensus and Its Significance in Business

What is Consensus?

The concept of consensus has become quite familiar and desirable means of informal business communication not only in the political fields but also in the commercial spheres as well. It is a common agreement of opinion on a given problem among the majority of people in a group or community. The board meeting of commercial organizations takes certain decisions through consensus. Sometimes, merely a copy of resolution is circulated among the members of a particular group to get their approval. When the decisions are taken unanimously, the unity of the group is recognized. It projects a good image of the business house and the status of the organization is raised.… Read the rest

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Causes and Prevention of Miscommunication in Business

Communication occurs at various stages (even for one particular action), in numerous ways, and for most beings, as well as certain machines. Some, if not all fields of study, commit a part of attention to communication. So when speaking about communication, it is very crucial to be sure about what features of communication one is speaking about. Definitions of communication extend widely, some recognizing that animals can communicate with each other as well as individuals, and some are narrower, only including individuals within the limits of human symbolic interaction.

Miscommunication is one particular case of a lack of alignment of individual’s mental state, specifically one in which they diverge on the occurrence or results of communication.… Read the rest

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How to Manage Grapevine Communication in an Organization?

Grapevine  communication is an informal channel of business communication. It is called so because it stretches throughout the organization in all directions irrespective of the authority levels.

Despite  existence  of  formal  channels  in  an  organization,  the  informal channels  tend  to  develop  when  he  interacts  with  other  people  in organization. It exists more at lower levels of organization. Grapevine generally develops due to various reasons. One of them is that when  an  organization  is  facing  recession,  the  employees  sense uncertainty. Also, at times employees do not have self-confidence due to which  they  form  unions.  Sometimes  the  managers  show  preferential treatment  and  favor  some  employees  giving  a  segregated  feeling  to other employees.… Read the rest

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