Organizational Health – Concept, Dimensions, and Characteristics

Management Concepts

Organizational Health Approach – Building a Strong Workplace

Modern Management Concepts

Participative Management – Workers Participation in Management

Human Resource Management

Case Study on Entrepreneurship: Larry Page

Business Analysis

The Boundaryless Career: Modern Contemperory Perspective on Career

Human Resource Management

Personnel Action Systems (PAS)

As the name itself specifies, Personnel Action Systems (PAS) supports the activity of the personnel department in taking actions on the following: Filling job openings and Recording and reporting promotions, transfers, terminations and other employee status changes. Two systems involved in Personnel Action Systems (PAS) are: Placement data system and Personnel activity reporting system. The details vary from organization to organization. Equal employment opportunity and affirmative action concerns in USA are making more extensive data systems necessary with respect to both the above systems. There is a growing need to document the search procedure employed to job applicants and the decision procedure by which the new applicant is selected. Promotions, transfers and termination need more justification than they were in the past. 1. Placement Data System Placement data procedures center around the development and use of more applicant files (generally more than one). Separate files are required for jobs that Continue reading

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Service Recovery – Meaning, Strategies and Importance

Service recovery plays an important role in nowadays relationship marketing. Today, many organizations are facing challenges in the area of customer service and service delivery. It has been found that as the cost of attracting a new customer is more expensive than retaining an existing customer, therefore, organizations are striving to build long-term relationship with existing customers. This approach helps the organizations to keep their existing customers higher the loyalty level towards their businesses and also benefit the customers in enjoying a high level of customer service which is provided by the organizations. What is Service Recovery? Service failure happens all the time when organizations provide services to the customers. Although a zero defect product and well-trained service delivery can result in a negative service conflict because of the heterogeneity of customer’s outcome and process expectations. These unavoidable mistakes affect the goal of securing customer base. For customers, service failure Continue reading

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The Meaning and Essence of Leadership

Leadership is a process of influencing the behavior of other people to work willingly towards the achievement of organisational goals. It involves existence of a leader and followers. So leadership is an exercise to influence the behavior of the followers towards attainment/achievement of specified goals. Here the person who guides or directs his followers is known as leader. Leadership is a process of influence: Leadership is a process whose important ingredient is the influence exercised by the leader on goup members. A person is said to have an influence over others when they are willing to carry out his wishes and accept his advice, guidance and direction. Successful leaders are able to influence the behavior, attitudes and beliefs of their followers. Leadership is the function of stimulation:  Leadership is the function of motivating people to strive willingly to attain organisational objectives. Leaders are considered successful when they are able to Continue reading

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Quality of Work Life (QWL) – Definition, Scope, Principles, and Techniques

The term Quality of Work Life (QWL) aims at changing the entire organizational climate by humanizing work, individualizing organizations and changing the structural and managerial systems. It takes into consideration the socio-psychological needs of the employees. It seeks to create such a culture of work commitment in the organizations which will ensure higher productivity and greater job satisfaction for the employees. Quality of work life refers to the favorableness or unfavorableness of the job environment of an organization for its employees. It is generic term which covers a person’s feelings about every dimension of his work e.g. economic incentives and rewards, job security, working conditions, organizational and interpersonal relationships etc. The term QWL has different meanings for different people. A few important definitions of Quality of Work Life (QWL)  are as follows: According to Harrison: “Quality of Work Life is the degree to which work in an organization contributes to Continue reading

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The Importance of Human Capital in Business

Managers may ask the question what is the most important asset in their company? The greatest asset of a company is not its financial capital, the number of building or it’s properties, nor it is the equipment or products that the company own. The greatest asset that a company own is it employees. Then again, what exactly is human capital? The term human capital is recognition that people in organisations and businesses are important and essential assets who contribute to development and growth, in a similar way as physical assets such as machines and money. The collective attitudes, skills and abilities of people contribute to organisational performance and productivity. Any expenditure in training, development, health and support is an investment, not just an expense. The importance of human capital is rising tremendously since the last few decades. Human capital is now regarded as the most important factor in an organization Continue reading

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Differences Between Managers and Leaders

Quite often leading and managing are considered as synonymous terms. Both require several qualities or traits and both are processes involving interpersonal relations. Both involve setting goals and mobilizing resources.  They are complementary qualities inexorably linked to each other, and any attempt to extricate one from the other is impossible.  What is the difference between management and leadership? It is a question that has been asked more than once and also answered in different ways. “There is a  profound difference  between management and leadership, and  both are important. To manage means to bring about, to accomplish, to have charge of or responsibility for, to conduct. Leading is influencing, guiding in a direction, course, action, opinion. The distinction is crucial” — Quote from  “On Becoming a Leader” by  Warren Bennis Some people think of the words Manager and Leader and think they are the same. The two are related, but the Continue reading

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