Utilization of Artificial Intelligence (AI) in the Banking

Artificial intelligence (AI) is rapidly transforming the banking industry. Banks are using AI to improve customer service, automate back-office processes, and enhance risk management. AI-powered chatbots and virtual assistants are helping banks provide 24/7 customer service, while AI-powered analytics are enabling banks to analyze vast amounts of data and make better decisions. In this article, we will explore the different ways in which AI is being used in banking and the benefits and challenges associated with its use.

AI in Customer Service

One of the most visible applications of AI in banking is in customer service. AI-powered chatbots and virtual assistants are becoming increasingly common in the industry.

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Customer Relationship Management (CRM) in Indian Banking Sector

In recent years, a rapid revolution is transforming the banking industry around the world. In early 1990s, banks and other financial intermediaries have been affected by greater risk and sharp competition due the wave of deregulation in India. Due to cross-border flows and entry of new players and products, banks are forced to adjust the product-mix and modify their processes and operations to remain competitive. Also, better tracking and fulfillment of commitments, multiple delivery channels for customers and faster resolution of incoordination is possible due to extensive use of technology.

Today banks are market driven and market responsive and every bank’s CEO is more concerned about how to increase or at least maintain the market share in every line of business against the backdrop of sharp competition.… Read the rest

What is Debit Card?

A debit card is a plastic card that provides an alternative payment method to cash when making purchases. Functionally, it can be called an electronic check, as the funds are withdrawn directly from either the bank account or  from  the  remaining  balance  on  the  card.  In  some  cases,  the debit cards  are designed exclusively for use on the Internet, and  so there is no physical  card. In many countries the use of debit cards has become so widespread that their  volume of use has overtaken or entirely replaced the check and, in some instances cash transactions. Like credit cards, debit cards are used widely for telephone and Internet purchases and unlike the credit cards, the funds are transferred immediately from the  bearer’s bank account instead of having the bearer pay back the money at a later date.… Read the rest

Overview of SEFT, NEFT and Cheque Truncation System

Special Electronic Funds Transfer (SEFT)

Since the EFT system could enable funds transfer only from and to branches participating in the EFT process and falling within the clearing jurisdiction at the centres where clearing operations were managed by RBI, many centres were left out of the purview of such transfers. In order to widen the reach of EFT, in 2003, the SEFT scheme was introduced wherein the participating bank branches had to necessarily be computerised and networked so as to enable funds transfer within the stipulated time zone. The processing of transactions is centralised at National Clearing Cell, Mumbai and inter-bank funds settlement also takes place at Deposit Accounts Department, Mumbai office.… Read the rest

Secure Electronic Transaction (SET)

Secure Electronic Transaction (SET) is a standard protocol for securing credit card transactions over insecure networks, specifically, the Internet. SET is not itself a payment system, but rather a set of security protocols and formats that enables users to employ the existing credit card payment infrastructure on an open network in a secure fashion.

Secure Electronic Transaction (SET) was developed by VISA and MasterCard (involving other companies such as GTE, IBM, Microsoft, Netscape, RSA and VeriSign) starting in 1996. SET is based on X.509 certificates with several extensions. SET uses a blinding algorithm that, in effect, lets merchants substitute a certificate for a user’s credit-card number.… Read the rest

Electronic Cheque Payment System

Electronic cheques address the electronic needs of millions of businesses, which today exchange traditional paper cheques with the other vendors, consumers and government. The e-cheque method was deliberately created to work in much the same way as conventional paper cheque. An account holder will issue   an   electronic   document   that   contains   the   name   of   the   financial   institution,   the payer’s   account   number,   the   name   of   payee   and   amount   of   cheque.   Most of the information is in uncoded form. Like   a   paper   cheques   e-cheques   also   bear   the digital equivalent   of   signature:       a   computed   number   that   authenticates   the   cheque   from   the owner of the account.… Read the rest