The American Marketing Association defines channel of distribution as “An organized network of agencies and institutions, which in combination, perform all the activities required to link producers with users to accomplish the marketing task.”
Distribution is the physical flow of goods through channels; as suggested by the definition, channels are comprised of a coordinated group of individuals or firms that performs functions adding utility to a product or service. The major types of channel utility are:
- Place (the availability of a product or service in a location that is convenient to a potential customer);
- Time (the availability of a product or service when desired by a customer);
- Form (the product is processed, prepared and ready to use, and in proper condition); and
- Information (answers to questions and general communication about useful product features and benefits are available).