Becoming a Better You: A Guide to Self-Learning While Working Full-Time

General Business Articles

Concept of National Innovation Systems

International Business

Case Study: Henry Ford’s Contributions to Organizational Behavior and Leadership

Management Case Studies

De Bono’s Six Thinking Hats: A Creative and Critical Thinking Model

Human Resource Management

What Is a Contact Center and Its Role in the Customer Journey?

General Business Articles

Leadership Qualities – Top Qualities that Make a Great Leader

Leadership is a process of influencing the behavior of people at work towards the achievement of specified goal. The following elements must be present in the leadership:

  • It is the process of influence;
  • The influence is always for achievement of common goal;
  • There must be minimum two or more persons present; influencing your own behavior is not leadership.
  • The influence should be to get the willing co-operation of the employees and not the forceful co-operation.

Most Important  Leadership Qualities

A person must possess the following qualities to be a good and effective leader.

  1. Physical qualities. Good physical features attract people.
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Abey Francis

Management Control Process

Controlling function of management can be defined as comparison of actual performance with the planned performance. If there is any difference or deviation then finding the reasons for such difference and taking corrective measures or action to stop those reasons so that future thee is match between actual and planned performance. The meaning of controlling makes it clear that controlling function is undertaken for right and timely implementation of plans.

Steps Involved in the Management Control Process

Management control process is the  continuous and ongoing dynamic  process of monitoring  performance and taking action to  ensure desired results.

1. Setting Up of (target) Standards

Standards mean target or the yardstick against which the actual performance is measured.… Read the rest

Abey Francis

Case Study of Toyota: International Entry Strategies

Toyota is being known world-wide and being accepted as the world most popular car manufacturer. Wherever we go, not even a single soul did not know what a Toyota is. This is what we called as Toyotaism. But, to accomplish this was not that easy compared to how it sounds. Toyota had to face several issues and problems also had taken multiple actions to solve them. Hiroshi Okuda had identified 3 issues relating to the management of Toyota. Those management issues are; (1) Lag in product Planning, (2) Declining market share in Japan, and (3) was behind in overseas expansion.… Read the rest

Abey Francis

Basic Principles of Total Quality Management (TQM)

Total Quality Management ensures maximum effectiveness and efficiency within a business and secures commercial leadership by putting in place process and systems which will promote excellence and prevent errors. It ensures that every aspect of the business is aligned to the customer needs and the advancement of business goals without duplication or waste of efforts.

Different companies have different approaches to implement Total Quality Management (TQM). The following principles (which are common to all companies) must be adhered for the successful  Total Quality Management (TQM) implementation:

  1. Continuous improvement. TQM is a long-term process that entails achieving improvements in the company’s operations.
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Abey Francis

Total Quality Management (TQM) Implementation

Total Quality Management (TQM) is a method by which management and employees can become involved in the continuous improvement of the production of goods and services. It is a combination of quality and management tools aimed at increasing business and reducing losses due to wasteful practices.

Total Quality Management (TQM)    views an organization as a collection of processes. It maintains that organizations must strive to continuously improve these processes by incorporating the knowledge and experiences of workers. The simple objective of TQM is “Do the right things, right the first time, every time.” TQM is infinitely variable and adaptable. Although originally applied to manufacturing operations, and for a number of years only used in that area, TQM is now becoming recognized as a generic management tool, just as applicable in service and public sector organizations.… Read the rest

Abey Francis

Total Quality Management (TQM) Approach

Quality is a continuous process that can be broken anywhere in the system of supply and customer service. By letting every person know how their activities help fulfill customer’s requirements, the organization can motivate their employees and supplies to provide quality consistently. They must also realize that throughout the organization they will have both internal customers and’ supplies to those outside the organization. In general, a process helps to change a set of inputs into desired output in the form of products or services. Proper investigation of the inputs and outputs of the organization help to determine the action to be taken for the improvement of the quality.… Read the rest

Abey Francis