Leadership Scorecard

Role of Leadership in Organizations

Leadership has been described as the process of social influence in which one person can enlist the aid and support of others in the accomplishment of a common task. A definition more inclusive of followers comes from Alan Keith of Genentech who said “Leadership is ultimately about creating a way for people to contribute to making something extraordinary happen.”

In an organization where there is faith in the abilities of formal leaders, employees  will look towards the leaders for a number of things. During drastic change times, employees will expect effective and sensible planning, confident and effective decision-making, and regular, complete communication that is timely. Also during  these times of change, employees will perceive leadership as supportive, concerned  and committed to their welfare, while at the same time recognizing that tough decisions need to be made. The best way to summarize is that there is a climate of trust between leader and the rest of the team. The existence of this trust brings hope for better times in the future, and that makes coping with drastic change much easier.

In organizations characterized by poor leadership, employees expect nothing positive. In a climate of distrust, employees learn that leaders will act in indecipherable ways and in ways that do not seem to be in anyone’s best interests. Poor leadership means an absence of hope, which, if allowed to go on for too long, results in an organization becoming completely nonfunctioning. The organization must deal with the practical impact of unpleasant change, but more importantly, must labor under the weight of employees who have given up, have no faith in the system or in the ability of leaders to turn the organization around.… Read the rest

Culture as a Normative Control Tool in Organizations

Proponents of corporate culture as an informal control mechanism regard culture as a management tool that can be manipulated though the actions of top management. Culture is a management tool; however, there is a counter-view that corporate culture is a rather complex construct. People argue that culture should be regarded as something that an organization ‘is’, not as something that an organization ‘has’; it is not an independent variable, nor can it be created, discovered, or destroyed by the whims of management. Despite the academic debate surrounding corporate culture as a construct, for practicing managers, caught up with the need to control and recognizing the flaws in the more formal and bureaucratic mechanisms, the lure of cultural control as a management tool is highly seductive.

Significance of Cultural and Normative Forms of Control

From the last few years, organisations have become interested in organisational control and employees’ self-hood. This control form was taken into consideration because of employees’ behavior, values, and emotions. The organisation practice varied highly. Some provides a bad picture, arguing that employees subjected to ‘cultural engineering’ become anxious, fragmented, burnt out and prone to inauthentic play in organisational culture. Others argue that workers are not so easily influenced. They can and do resist the constructing and maintaining robust identities. Employees can even twist attempts to control them to their own advantage with organisational control and the self.

Normative control is tries to or attempt to provide direction to the required members from whom efforts are required and thereby control the desired felling, thought and experience that guide their actions.… Read the rest

Confidence and Success

Confidence is a funny thing – sometimes it’s difficult to imagine why someone doesn’t feel confident about their ability to handle a situation when we know they could easily do it.

A key issue to understand is that inside all of us there’s a voice which determines how we react to many of life’s situations.  It’s a voice which tells us which things we’re good at and which things we’re likely to fail at.

It’s a voice we generate ourselves based on many years of experience of life. Very often it can be helpful but it can also be a great handicap.

Never underestimate the power of positive thinking.  Every day we hear about human achievements which initially, people probably scoffed at and said ‘You’ll never do it!’  However when someone really believes in their ability to deliver, they often make it.

Most people go through their lives at a level of personal achievement far below what they could really do.  This is mostly because no one has ever taken the time to nurture or encourage them.

The greater the ability someone has to attain their full potential the better the chance they will perform at their highest level and ultimately succeed.

What does success mean?

Different people measure success differently, some people’s views of success are:

  • For many it will be money, power, or material possessions
  • Or perhaps promotion and the enhanced status that comes with it
  • Others will judge their success in life by their ability to influence their surroundings in a much broader sense, for example, improving the environment
  • Others will especially value relationships with their immediate circle of family, friends or colleagues
  • Many people find satisfaction in helping, either materially or spiritually, people less able than themselves, or those who are disadvantaged in some way.
Read the rest

Obstacles to Effective Organizational Performance

Over the past decade there is an abundance of evidence, which could be produced to say that successful organizations are managed by efficient managers. Success in the long run can be ensured only through effective management. Successful managers foster sustainable growth through their skills, attributes and personal qualities. There is a distinction between common sense and common knowledge. Knowing things is different from doing things. Being able to analyze a case, identify a problem, and suggest a correct solution makes a manager more effective. Out of all the characteristics that make an effective organization, the most important factor is the quality and alignment of the human resources. The main obstacles to effective organizational performance are discussed below.

1. Working Conditions

Ergonomics does matter for job performance. Not only the furniture and fixtures but also the colors of the rooms and the objects with which people work influence people’s attitudes and performance, but the general appearance of the places where people work has its impact as well. In the classic studies by Maslow and Mintz, a “beautiful” room with beige walls, indirect lighting, and pictures and other attractive furnishings was tested against an “average” room (a professor’s office with typical furniture and battleship-gray walls) and an “unattractive” room with only an exposed light bulb and ill-fitting furnishings in much cluttered condition. The first study revealed that work performed by individuals in the beautiful room was much more positive than the work done by participants in the average and the ugly rooms.

2.… Read the rest

The Concept of Outsourcing

In recent decades, outsourcing has emerged as a major trend in human resources all over the world. It has become the practice in where certain job functions are sent outside of a company instead of performing them in house. Day by day, more and more companies are focusing on outsourcing as an easy way to grow as well as reducing overhead and payroll costs.

In the simplest terms outsourcing can be described as farming out of different services to third parties. For example in case of  information technology, outsourcing includes any task such as outsourcing all kinds of management of IT to HP or IBM, or even outsourcing a very easy and small task, such as data storage, data editing, disaster recovery or, and any task in between. No precise definition of outsourcing can be found. The term is often used in an inconsistent way.

Outsourcing is often involved contracting out of business activities to an external provider. Outsourcing is any job, task, process or operation, which could be done by the internal employees of an organisation, but instead of doing so; such companies contract a third party to perform the task. In addition, the tasks which are done by the third party may be done off-site or on-site. In recent years one of the major changes has occurred from the growth of individuals outsourcing as a way to develop a feasible service providing business that can be operated virtually from anywhere in the world using internet and online technologies. Some common areas of this business are marketing services, website creating, analysis and etc.… Read the rest

The Advantages and Disadvantages of Outsourcing

Although the concept of outsourcing has been around for decades, it gained momentum during the 90’s when managers started realizing that in order to stay competitive in the market they needed to transfer non-core functions to external specialists. During the initial years, the cost saving aspect was the most important reason companies chose to outsource, but these days a wide range of benefits act as the driving factor for outsourcing. Therefore, the decision to outsource is not a sole purchasing or financial decision, but often it is based on major strategic issues implying enormous organisational changes.

Advantages of Outsourcing

With the benefits of outsourcing a company will be able to see big increase in its profits, productivity and level of quality, business value, business performance and much more. Some of the advantages of outsourcing are listed below;

  1. Reduction and Control of Cost: Outsourcing helps companies reduce their cost on resource management labour, space, etc. According to Accenture, outsourcing leads to a cost saving of 25% to 30% while outsource partners international estimate the cost savings to reach 50%. Getting an access to high-quality services at cost-effective price is the biggest benefit that you can get while outsourcing. In a company, full time employee requires a number of expenses that are not necessary for outsourced employees, i.e. Full time employees are been paid, even if there is nothing for them to do. In this situation, outsourcing helps the company to pay for the time that is spent completing the job and helps in completing the given project or given work at the right time.
Read the rest