Case Study on Entrepreneurship: Larry Page

Business Analysis

The Boundaryless Career: Modern Contemperory Perspective on Career

Human Resource Management

Concepts of Throughput Accounting and Theory of Constraints

Financial Management

Gantt Charts – Tool for Project Planning and Scheduling

Project Management

Kaizen – Understanding the Japanese Business Philosophy of Continuous Improvement

Operations Management

Organizational Culture – Development and Importance

When coming into or starting an organization, many things need to be decided upon for that organization. The organization’s mission statement, its business plan, and its structure are a few of the many things that need to be decided for that organization. One element that is extremely important to establish within an organization is the organization’s culture. An organization’s culture is extremely significant within an organization, and an organization’s culture can be determined from a variety of different types of cultures. Organizational culture can also be called a corporate culture and is defined as the set of shared, taken-for-granted implicit assumptions that a group holds and that determines how it perceives, thinks about, and reacts to its various environments. Each and every organization has its own type of organizational culture that sets it apart from other organizations. One reason organizational culture is vital to an organization is because the type Continue reading

Abey Francis

Five Important Organizational Cultural Models

Culture is often said “to eat strategy for breakfast” the implication that, regardless of how good a strategy is, unless specific initiatives are concentrated on changing people’s attitudes, behaviours and work practices, the strategy will fail. Understanding culture of an organisation can be quite the task especially in large companies with a number of employees and staff being very diverse culturally. With the help of Cultural Models, understanding the cultural situation becomes easier. Following are some of the existing Cultural Models. 1. Edgar Schein’s Model Edgar Schein’s model is one such which helps interpret what the cultural position is within the firm. To Schein, culture is dynamic and multi-faceted; it cannot be easily judged as good/bad, strong/weak, or effective/ineffective. Culture is contextual and lives within us as individuals as well as within groups of people. Edgar Schein believed that as employees go through various changes and adapt to the external Continue reading

Abey Francis

Exploring Long-Term Growth in Enterprise Technology Services

Enterprise technology services have become one of the most influential forces shaping the modern business landscape. As organisations across industries embrace digital transformation, the demand for technology partners capable of managing complex systems, data infrastructure, cloud platforms, and artificial intelligence initiatives continues to grow. What was once considered a support function has evolved into a strategic pillar that directly influences competitiveness, efficiency, and innovation. Investors, business leaders, and market analysts increasingly view enterprise technology services as a long-term growth sector rather than a short-term trend. Organisations are investing heavily in digital capabilities to meet changing customer expectations, improve operational resilience, and unlock new opportunities. As these investments continue, technology service providers are positioned to play a critical role in helping enterprises navigate an increasingly digital world. The Expanding Role of Enterprise Technology Services Enterprise technology services encompass a broad range of solutions, including cloud migration, cybersecurity, software development, data analytics, Continue reading

Abey Francis

The Customer Satisfaction Model – Based on American Customer Satisfaction Index (ACSI)

The Customer Satisfaction Model is a set of causal equations that link perceived quality, perceived value and customer expectations to customer satisfaction. The customer satisfaction model is linked, in turn, to its consequences in terms of customer complaints and customer loyalty. This model is based on the American Customer Satisfaction Index (ACSI), which is one of the best-in-breed solutions for customer satisfaction measurement that is tied directly to financial performance. The American Customer Satisfaction Index (ACSI) is the leading national indicator of customer satisfaction with goods and services in the U.S. economy. The ACSI was developed by the University of Michigan’s Stephen M. Ross School of Business. The dependent variable in this conceptual model is customer satisfaction, while the independent variables are perceived quality, perceived value and customer expectations. Customer complaints and customer loyalty are the results (consequences) of this conceptual framework. Perceived quality is the first determinant of customer satisfaction, Continue reading

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What are the Key Differences Between Leaders and Managers?

The difference between leader and manager can be summarized this way: “When you are a leader, you work from the heart. As a manager, you work from the head.” Although it is probably more complex than that, the point to remember is the difference between what you do as a leader and what you do as a manager-and the constant need to be able to do both. Furthermore, the head and heart need to be partners, not independent operators. Leaders are trailblazers, they set new routes for others to follow, and are essentially fearless and adventurous, whereas managers seek conformity with corporate ideals and procedures. Through management, the company seeks compliance with the work assigned to the workforce; initiates action for ensuring that the workforce conforms and complies with their duties and responsibilities towards the organization. Thus, manufacturing new products and entering new product markets would need leadership roles while Continue reading

Abey Francis

Mines Game Economics: What a 25-Tile Grid Teaches About Expected Value and Stopping Rules

Business schools spend weeks teaching expected value, risk appetite and the discipline of exiting a position. A compact digital format now condenses all three into a five by five grid. Bitz, which operates a mines game, released aggregate play data showing where users actually stop revealing tiles, and the pattern will look familiar to anyone who has studied how managers handle troubled projects: most people stop too late, and the ones who stop early rarely trust the math that told them to. The mechanics take one sentence to explain. A number of mines, commonly three, hide under 25 tiles, each safe tile you reveal grows a multiplier, and hitting a mine erases the round’s winnings. The arithmetic nobody feels Start with the numbers, because they are checkable by hand. With 3 mines under 25 tiles, the first pick is safe with probability 22/25, or 88 percent. Survive five picks in a Continue reading

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