Stress is a reality of our everyday life. There are both distresses and distresses that come from our work and non work lives. It was pointed that the work and non work domains of one’s life are closely interrelated. Thus, if one experiences much distress at work, that stress will be carried over to the home, which will increase the sense of awareness of even small distresses experienced in a family sphere. Likewise, stresses experienced at home or with friends or from other non work situations can be carried over to the work place which might heighten and multiply the stresses experienced at work. Thus, we can say that stresses generate from four sources :
- Extra-organisational stressors
- Organisational stressors
- Group stressors
- Individual stressors.
The following figure summarises the sources of stress.
A. Extra Organisational Stressors
Job stress is not limited to things that happen inside the organisation, during the working hours. Extra organisational factors also contribute to job stress. These stressors include the following factors :
1. Political Factors. Political factors are likely to cause stress in countries which suffer from political uncertainties as in Iran, for example. The obvious reason is that the countries have stable political system where change is typically implemented in an orderly manner.
2. Economic Factors. Changes in business cycles create economic uncertainties. When the economy contracts, people get worried about their own security. A very important example is the great depression of 1930s. During this period, suicide rates touched the sky. Minor recessions also cause stress in the work force as downward swings in the economy are often accomplished by permanent reductions in the work force, temporary layoff or reduction in pay.
3. Technological Factors. Technological uncertainty is the third type of environmental factor that can cause stress. In today’s era of technological development new innovations make an employee’s skills and experience obsolete in a very short span of time. Computers, automation are other forms of technological innovations, which are threat to many people and cause them stress.
B. Organisational Stressors
In organisations, there is no shortage of factors which can cause stress. Almost every aspect of work can be a stressor for someone. Although there are many factors in the work evironment that have some influence on the extent of stress that people experience at the job, the following factors have been shown to be particularly strong in inducing stress :
1. Job Related Factors. Job related factors or task demands are related to the job performed by an individual. These factors include the following :
- If a job is too routine, dull and boring or happens to be too demanding in terms of frequent transfers or constant travelling, which limits the time he can spend with his family, the individual is likely to experience stress.
- Some jobs also be hazardous or morally conflicting to the individual who interfaces with it, for example, working in a explosives manufacturing factory for the individual who is a staunch believer in and advocate of peace. For lack of other job opportunities, he may be forced to work in this environment and this may be a constant source of severe stress and anguish to the person.
- Some duties and responsibilities have inbuilt stress such as those of the fire fighter or the police squad which defuses bombs.
- Jobs where temperatures, noise or other working conditions are dangerous or undesirable can increase anxiety. Similarly, working in an over crowded room or invisible location where interruptions are constant, can also lead to stress.
- The more interdependence between a person’s tasks and the tasks of others, the more potential stress there is. Autonomy, on the other hand tends to lessen stress.
- Security is another task demand that can cause stress. Someone in a relatively secure job is not likely to worry unduly about losing that position. On the other hand, if job security is threatened stress can increase dramatically.
- Another task demand stressor is workload. Overload occurs when a person has more work to do than he can handle. The overload can be either quantitative (the individual has too many tasks to perform or too little time in which to perform them) or qualitative (the person believes that he lacks the ability to do the job). On the other hand, the opposite of overload is also undesirable. It can result in boredom and apathy just as overload can cause tension and anxiety. Thus, a moderate degree of work related stress is optimal because it leads to high level of energy and motivation.
2. Role Related Factors. Role related factors relate to pressures placed on a person as a function of the particular role he or she plays in the organisation. Individuals can experience the following role related stresses :
- Role Conflict. Role conflict occurs when two or more persons have different and sometimes opposing expectations of a given individual. Thus, there are two or more sets of pressures on the individual so that it is not possible to satisfy all of them. Role conflict takes place when contradictory demands are placed upon an employee simultaneously. For example, an advertising manager may be asked to produce a creative ad campaign while on the other hand, time constraint is put upon him, both roles being in conflict with each other. Another type of role conflict is the inter-role conflict where an individual plays more than one role simultaneously in his life and the demands of these roles conflict with each other. For example, a police officer is invited to his friend’s wedding party where the guests use drugs which are against the law. Here he faces a role conflict.
- Role Ambiguity. Stresses from job ambiguity arise when an employee does not know what is expected of him or her or how to go about doing the job. For example, if an employee who joins an organisation is left to himself to figure out what he is supposed to be doing and nobody tells him what the expectations of him or his role are, the newcomer will face a high level of role ambiguity. Even an old employee can be given a responsibility without being given much information. For example, a production manager might tell a foreman that 500 units of steel rods are to be manufactured in next five days and leaves town immediately without specifying what kind of additional help will be provided, or what the purpose, cost, weight or design details are. The foreman is left with a lot of role ambiguity and does not know how he should go about doing the job.
- Role Overload. Role overload refers to the situation when an individual is expected to do too many things within a limited time as part of the daily routine. For example, if Mrs. X is expected to perform the duties of a supervisor, receptionist, public relations officer and an accountant, she is likely to experience a lot of stress from the several roles she has to play during the day. She may be able to manage the various roles for a short period of time, but if expected to continue in this fashion on a long term basis, she is likely to fall sick or quit.
3. Inter Personal and Group Related Factors. Interpersonal demands are pressures created by other emloyees. Group related stressors include factors like conflicts, poor communication, unpleasant relationship and fear of being ostracized from the group as a valued member.
Working with superior, peers or subordinates with whom one does not get along can be a constant source of stress. Some people can deal with conflicts and misunderstandings in an open way and resolve issues as they arise. Many, however, find it difficult to do this and build internal stresses for themselves. Moreover, lack of social support from colleagues and poor interpersonal relationships can cause considerable stress, especially among employees with a high social need. Sometimes, the individuals try to avoid these stresses by remaining absent as frequently as possible and even start looking for new jobs.
4. Organisational Structural Factors. Organisational structure defines the level of differentiation, the degree of rules and regulations and where decisions are made. Excessive rules and lack of participation in decisions that affect an employee are examples of structural variables that might be potential stressors.
5. Organisational Leadership Factors. These factors represent the managerial style of the organisation’s senior managers. Some managers create a culture characterised by tension, fear and anxiety. They establish unrealistic pressures to perform in the short run, impose excessively tight controls and routinely fire employees who fail to turn up.
6. Organisation’s Life Cycle. Organisations go through a cycle. They are established, they grow, become mature and eventually decline. An organisation’s life cycle creates different problems and pressures for the employees. The first and the last stage are stressful. The establishment involves a lot of excitment and uncertainty, while the decline typically requires cutback, layoffs and a different set of uncertainties. When the organisation is in the maturity stage, stress tends to be the least because uncertainties are lowest at this point of time.
C. Group Stressors
Another source of stress in organisations is poor interpersonal relationships or conflicts. These conflicts can be among the members of the group or between the superiors and subordinates. Groups have a lot of influence on the employees’ behaviour, performance and job satisfaction. On the other hand, the group can also be a potential source of stress. Grorp stressors can be categorised into the following factors. :
1. Group Cohesiveness. The famous Hawthorne studies had proved that group cohesiveness is very important to the employees, particularly at the lower levels of the organisation. Lack of cohesiveness can be very stress producing, especially for those persons who cannot thrive in isolation.
The other side of the picture is that too much cohesiveness can also lead to stress. Sayings like “Too much familarity breeds contempt” is very valid because prolonged contact with other people can also cause stress. This stress becomes more intensified when the people we are close to or with whom we come in contact with are in distress themselves. For example, people tend to become distressed when their friends, colleagues or pears are in distress. Due to this reason people belonging to certain specific professions, which deal with the problems of other people have the highest level of stress.
According to Albercht, doctors have the highest rate of alcoholism of any of the professions and that psychiatrists have the highest rate of suicide.
2. Lack of Social Support. Satisfaction, though, a state of mind is primarily influenced by the positive external factors. These factors include friendliness, respect from other members and self respect, support, opportunity to interact, achievement, protection against threats and a feeling of security. In this type of social support is lacking for an individual, it can be very stressful.
3. Conflicts. People who are working in the organisations are prone to interpersonal and intergroup conflicts. As we have discussed in the previous chapter, conflict has both functional and dysfunctional aspects. Whenever conflict has dysfunctional consequences, it will lead to stress in all the concerned parties.
4. Organisational Climate. Much of the group or interpersonal relationships depend upon the organisational climate. An overall organisational climate may have a relaxed style of working or it may be tense and crisis oriented. All the employees of such organisation will be continously tense, if the climate in general is unfriendly, hostile or totally task oriented.
D. Individual Stressors
The typical individual works for about 8 to 10 hours a day. The problems and experiences which he has to face in the remaining 14 to 16 non-working hours can spill over to his work place. Our final category of stressors thus includes personal or individual stressors. Following are the main factors which can cause stress to individuals :
1. Job Concerns. One of the major job concern is lack of job security which can lead to concern, anxiety or frustration to the individual. The prospect of losing a job especially when you have a family and social obligations, is always very stressful.
Career progress is another reason of anxiety. This is particularly true for middle aged people, because middle age is a period of soul searching and self doubt. If these people were not given promotions when due or they feel that the jobs which were given to them were beneath their qualifications, they may become very anxious. This anxiety will lead to stress.
2. Career Changes. When an employee has to relocate geographically because of a transfer or promotion, it disrupts the routine of his daily life causing concern and stress. The relocation can lead to the following problems:
- The fear of working in a new location.
- Unpredictability about new work environment.
- Anxiety about creating new relationships.
- Uprooting of children from their schools and friends.
- If the employee has got a working spouse then the stress is greater.
Uncertainty about getting a new job at the new location creates some degree of stress.
Thus, when a person is geographically relocated, his stress will depend upon how many changes occur in his social relationships and family life. More the changes, more will be the stress.
3. Economic Problems. Some people are very poor money managers or they have wants and desires that always seem to exceed their earning capacity.
When individuals overextend their financial resources, or in simple words, if they spend more than they earn, it will always cause stress and distract the employees from their work.
4. Changes in Life Structure. The life structure of a person changes as he grows older. As a person grows older, his responsibilities to himself as well as others change and increase. The higher the responsibility, the greater the stress.
5. The Pace of Life. As the responsibilities of a person increase, his capacity to execute them should also increase. A hectic pace of life when the person is always busy in business or otherwise can create more stress than a relaxed pace of life. Certain professions like teaching are less stressful than those of company executives, bankers or businessmen.
6. Life Change and Life Traumas. Life change and life traumas are both stress producing. Life changes may be slow (like getting older) or sudden (like the death of a spouse). Sudden changes are highly stressful. Life traumas can be highly stressful. A life trauma is any unheaval in an individual’s life that alter his or her attitudes, emotions or behaviours. Life change and life trauma look alike but there is difference between the two. To illustrate, according to the life change view, the death of a spouse adds to a person’s potential for health problems in the following year. At the same time, the person will also experience an emotional turmoil, which will constitute life trauma and life trauma will spill over to the work place.
Thomas Holmes and Richard Roke developed “Social Adjustment Rating Schedule” to assess the degree of stress created by certain events in life. In order to develop the scale of impact, they asked people to rate as to how long it would take them to adjust to certain stress producing events in life. After considering the responses of the people, they developed a ranking and weighing schedule for each of these stress producing events. The following table shows the ranking of these events alongwith the weights.
|1.||Death of spouse||100|
|4.||Death of a close family member||63|
|6.||Fired from work||47|
|9.||Child leaving home||29|
|10.||Change in residence||20|
7. Personality of a Person. The extent of stress is also determined by the personality of a person. In respect of personality the distinction between ‘TYPE A’ and ‘TYPE B’ behaviour patterns become relevant. As mentioned earlier, TYPE A personalities may create stress in their work circumstances due to their achievement orientation, impatience and perfectionalism. TYPE A people, thus, bring stress on themselves. TYPE B personality; on the other hand, is less stress prone.
8. Ability to Cope. How a person is able to cope with the stress and the sources a person seeks to deal with stress are also very important. For example, people who have strong faith in God and his will find it easier to deal with stressful situations like the loss of a loved one. Similarly, family, relations and friends are a source of great comfort at such times of crisis.